FAQ: Deployment, AI, Limitations and Troubleshooting

The following questions cover common operations, permissions, collaboration and troubleshooting scenarios when users use BabelBird Enterprise Drive.

115. How to renew the professional version when it expires?

Click "Settings" in the inverted triangle next to the user's avatar in the upper right corner, and click the renewal button at the bottom of the account information. The default renewal period is one year, but you can also set the length of time yourself, such as 2 years, 3 years, etc.

116. Are there any restrictions on file types uploaded to BabelBird?

BabelBird stores many file formats, but uploads remain subject to permissions, enterprise allow/block lists, security checks, file-size limits and quotas. Sync also applies excluded-type and temporary-file rules. Upload support does not imply native preview support; preview requires the relevant conversion module.

117. Is there a limit to the number of people who can edit online?

Collaborative online editing is supported. Concurrent capacity depends on editor licensing, deployment, server resources and document complexity; it is not unlimited. Evaluate larger sessions against the enterprise configuration.

118. When sharing files with others, the deadline has not yet reached, but the link cannot be opened.

The most likely reason is that the sharing link has been closed and reopened. In this case, the first shared link that was spread has become invalid.

119. The download speed suddenly slowed down. What happened?

The following situations may occur:

It may be a network problem, the network is stuck or the network speed suddenly slows down;

Use VPN or other circumvention tools to occupy network resources;

Or the high-speed traffic allocated by BabelBird has been used up and the speed limit mode has started to be used;

Or the administrator has set a download speed limit for a certain user.

120. Entering a folder, the lower right corner prompts that the file does not exist.

There are many reasons for this situation. For example, the server hard disk is full. For example, the memory is full at some point and the system is abnormal. Network problems may also cause the above problems (such as turning on VPN or circumvention tools). You can wait a moment and try again, or contact BabelBird customer service.

121. How to check the real-time online editors of shared files?

Only Office files can be edited online by multiple people at the same time. When online editing is turned on, the upper right corner will display how many people are currently online in real time. Click View Users to display the users currently editing the file.

122. Department roles have the permission to upload files, but files cannot be uploaded to a certain folder in the department. Why?

This folder has file access control, and certain users or certain roles or everyone in the department cannot upload files.

123. After a file in a team is deleted, whose recycle bin is it in?

Files deleted in the group are in the recycle bin of the deleter and the group creator. If the team creator deletes the file, the file is only in the team creator's recycle bin. If a user belonging to a certain enterprise deletes a file in a team, the file will only be in the team creator's recycle bin.

124. After the team is deleted, will it be saved in the recycle bin?

After the team is deleted, it is deleted directly and will not be saved to the Recycle Bin.

125. Does Babel support privatized deployment?

BabelBird can not only be used in SAAS mode on public clouds, but also supports private deployment.

The private version of BabelBird has all the functions of the public cloud version, as well as unique private cloud functions such as customized login background, customized third-party platform docking, and customized usage modules.

126. How to privatize the Babel system?

In order to ensure service quality and operational stability of the privatized system, Babel provides users with a full range of privatized deployment services. All privatized systems are deployed by BabelBird engineers, and users only need to prepare servers and related hardware equipment suitable for BabelBird's privatized deployment as required. We will also provide privatized deployment hardware solutions based on user needs. Users can purchase their own hardware or use existing servers to deploy BabelBird. At the same time, BabelBird also supports deployment on cloud services such as Huawei Cloud, Alibaba Cloud, and Tencent Cloud.

If you need to deploy a privatized Babel system, please contact our customer service staff. Tel: 400-9204020

127. Does Babel support object storage?

Taking into account performance and efficiency, scalability, security and cost-effectiveness, Babel recommends privatized users to use object storage for deployment. At the same time, the Babel team also supports building object storage systems for customers on servers with complex requirements. This will save a lot of budget than purchasing a complete set of object storage devices, and is more cost-effective.

128. What hardware is needed to privatize the Babel system?

Depending on the number of files managed and the number of concurrent users used, BabelBird also has different hardware requirements, which need to be estimated based on specific needs. We provide free hardware needs assessment and hardware construction solution services. You can contact our customer service staff for details. Tel: 400-9204020

129. Does BabelBird support integration with corporate WeChat?

The privatized version of BabelBird supports docking with third-party systems such as Enterprise WeChat, DingTalk, Feishu, OA, ERP, PDM... to realize single sign-on, import of users and organizations, use of BabelBird on third-party workbench, notification delivery, mobile H5 access... and other functions. Among them, Enterprise WeChat, DingTalk, and Feishu are standard docking modules, and private cloud users can configure them themselves in the enterprise console.

130. What is Zhichao AI?

Zhichao AI combines enterprise knowledge Q&A, search, image search, OCR, document assistance, spreadsheet analysis and custom agents. Selected documents form permission-aware knowledge sources. Indexing is not model fine-tuning; verify answers against their sources. See Zhichao AI.

131. I also want Zhichao AI assistant, how to operate it?

With Zhichao AI enabled, open My AI Tools (Agents), create an agent, choose its knowledge scope and instructions, and test real questions. A normal knowledge-base agent does not require model fine-tuning first. Contact the service team for specialized models, workflows or integrations.

132. Does Zhichao AI charge? How to charge?

Fees depend on the edition, license, model usage, private compute and customization. Standard modules, external model API usage and specialized services may be billed differently. Creating a knowledge base does not inherently require a separately paid training project; consult the contracted scope.

133. Can Zhichao AI be privatized?

Private deployment is supported. Local OCR, indexes and vector services can be combined with local inference or enterprise-approved external model APIs. Dedicated GPU requirements depend on local models and workload. Review what data is sent outside the enterprise when using an external API.

134. What file formats does BabelBird support for preview?

BabelBird supports the preview of most commonly used documents, as well as the storage and client editing of all types of files. The "supported file formats" here specifically refer to the file formats that can be opened for preview on Babbitt without the use of third-party plug-ins.

BabelBird supports uploading, downloading and opening with clients in all formats. The formats listed below are formats that can be previewed directly on BabelBird without the use of third-party applications.

Text file: txt, md

Office files: doc, docx, ppt, pptx, xls, xlsx, wps, wpt, dps, rtf, dpt, et, ett

Code class: js, xml, htm, html, css, scss, jsp, c, cpp, java, php, m, h, hpp, mm

Other commonly used format files: Pdf, mail, msg, epub

Optional support: (need to add server)

key, numbers, pages

Audio and video categories: mp3, mp4, wav, asf, ape

Optional support: (optional options require additional server and corresponding module fees, please contact our customer service staff)

flv, f4v, mp4, m4v, webm, 3gp, 3gpp, wmv, avi, rm, rmvb, mkv, asf, mov, mpeg, swf, mpg, mts, m2ts, ogv

3D graphics classes: Dae, fbx, obj, stl

Optional support: (optional options require additional server and corresponding module fees, please contact our customer service staff)

x3d, ply, 3ds, abc, m3d

(Optional support for revit, solidworks, 3DMax)

Image format categories: bmp, jpg, jpeg, gif, png, bmp, psd, tif, tiff, raw, cr2, arw, dng, nef, pef, dcm, ico

Vector picture categories: ai, svg, eps, indd, indt, idml

CAD classes: dwg, dwt, dxf

Compressed file class:

Optional support: (optional options require additional server and corresponding module fees, please contact our customer service staff)

rar,zip

135. How to use the client to download anonymously?

When an anonymous user downloads a large file from a shared link and is prompted to use a client to download, how can I use the client to download?

Download the latest version of the client. There is a Use Client to Access Sharing Links button at the bottom of the client login interface.

Click this button and paste the share link address to download the file using the client.

136. I uploaded a file on BabelBird, but after a while the file was automatically deleted. What happened?

Check the file log for the actor, client, time and operation source. Review cleanup tasks, the PDF conversion option to delete originals, other users and deletions propagated by two-way sync. Do not assume a specific old-client bug. If retained in the recycle bin, restore with the required permission after stopping the relevant cleanup rule or sync task, and retain logs for support.

137. Can BabelBird upload files on the mobile browser?

Mobile browser uploads depend on the current web/H5 entry, browser capabilities and sharing permissions. Check for an upload control and authorization for the current user or anonymous visitor. Use the mobile client when that entry cannot upload; an older browser restriction does not apply to every mobile workflow.

138. Can anonymous users upload files?

Babel supports anonymous users to upload files. As long as link sharing is set to allow anonymous users to upload, anonymous users who get the link can upload files.

139. Why can’t I upload files in the personal file section?

The administrator has turned off the "Allow users to upload personal private files by default" switch button on the enterprise console. Users in the entire enterprise cannot upload files in the personal file column.

140. Can departments be created in the front desk?

Super administrators and security officers can create departments under any department in the front desk. Operation and maintenance managers can create departments under their own departments. The default department manager role can create departments under their own department, and department personnel with "sub-department management" permissions in other roles can also create departments under their own departments.

141. Are there any quantity or size limits for batch upload files?

Batch upload is supported, subject to file-size limits, available space, enterprise policies and browser/server capacity. It is not unlimited. For very large collections, upload in batches through the client and verify failed items, transfer queues and cloud results.

142. When registering and logging in, I cannot receive the verification code (email, mobile phone)?

If you are required to use a mobile phone number when registering, you will need a SMS verification code to complete the registration. When you cannot receive the verification code, obtain the verification code again, or check the interception information of the information module. If there is still no verification code, there may be a problem with Alibaba Cloud's SMS module. You can wait for a while and try again, or contact our customer personnel and we will handle it in time.

When logging in, you can use your account password or SMS verification code. If the verification code cannot be received, please refer to the handling method of not receiving the verification code during registration.

The situation where an email verification code is required is when a share or project invites an unregistered BabelBird's email. This email will receive an invitation link. Open the link and ask for identity verification. A verification code will be sent to the user's email. In this case, you can basically receive the verification code. If you do not receive it, you can resend it or check the trash can.

143. What is the difference between private and public?

Public cloud uses a BabelBird-operated service; private deployment runs on enterprise-owned or designated cloud resources. Domains, identities, integrations, storage, models and security policies can be configured within the contract. Watermarks, permissions and file management are not all private-only features. Scope and capacity depend on the edition and implementation.

144. Who has what permissions to archive files?

For personal private files, folders, projects, etc., the creator of the file can archive them in the archive; for files/folders/projects within the department, generally users with department manager permissions can archive them. To be more precise, users with "department file management" permissions can archive files within the department.

145. Where is the electronic signature set? Can it be written by hand?

The electronic signature is added in Personal Settings-Signature Settings. Click the inverted triangle button on the user's avatar in the upper right corner to open the settings pop-up box. You can add your own electronic signature in the signature settings. Electronic signatures are drawn with the mouse. If you want to write by hand, you can use auxiliary hardware such as a writing pad to write your electronic signature by hand. Electronic signatures are used during the approval process. After the document is approved and finalized, the approver can insert his or her own electronic signature. On the file preview page, right-click the mouse to insert the signature. The inserted electronic signature can be resized, changed position, and oriented.

146. How can I chat?

BabelBird chat can be held in the discussion group. Teams, projects, and departments have their own discussion groups. Team members, project personnel, and people in departments can see the discussion groups of their teams, projects, and departments in the discussion group channel. The discussion group also supports sending files. For apps, you can also send voice messages in discussion groups.

147. Can file watermarks be added in batches?

Administrators can apply a common watermark policy without editing each file. The new display scope offers Preview only or All pages; the latter covers application pages, not just previews. Types include account information, text, image and graphic/vector encoding for assisted screenshot tracing. Display scope differs from file applicability and does not automatically watermark every downloaded original. See Watermarks.

148. The upload speed is very slow, what’s going on?

There are several possibilities when the upload speed is slow:

Internet speed is relatively slow;

At the same time, many people are uploading files in large batches, which causes the server to occupy a large amount of memory and the CPU to be busy;

The circumvention tool or VPN used seizes network resources.

149. Why can’t I invite members?

Teams can invite members, and team invitation members can only enter their mobile phone numbers or add them from frequently used contacts. Project invitation members can enter their nickname, email address or mobile phone number, and it will be confirmed when the user is matched. Note: You need to click the OK button again in the project information box before the invitation is successful. When adding members to a project, you can also choose from common contacts, company members, external personnel, and groups. It supports adding a department or a group to the project.

150. Why is the mapped drive not syncing?

The cloud files are updated but the mapped disk is not updated, or the files in the mapped disk are updated but the cloud is not updated.

There are many reasons that may cause the above problems, which can be solved in the following ways:

Check whether the disk where the mapped disk cache is located has free space. The directory where the cache is located can be viewed by clicking the "Settings" button in the upper right corner of the client. If there is no free space, you can right-click on the mapped disk folder and "Release Space" to clear the cache as needed.

For clients after version 7.1.0, check whether the entire path of the file that cannot be synchronized exceeds 260 characters, including the entire path name and folder name, because the Windows operating system does not allow paths to exceed 260 characters by default. If it exceeds, shorten the path (rename)

Check whether you have permission to upload or download files in the corresponding directory of the mapped disk. The simplest way is to access the directory corresponding to the mapping disk through the client and try to upload or download a file. If there is no permission, the client will prompt.

Click on the avatar, log out of the current account, log in again and try to see if synchronization can be done correctly.

Try restarting your computer. If none of the above methods can restore mapping disk synchronization, you can contact BabelBird customer service and our engineers can solve the problem remotely.

Exclamation marks keep showing up in synced folders?

If the files in the synchronized folder display an exclamation mark, it means that there is a version conflict between the local file and the cloud file. Generally, the conflict will be automatically resolved after the synchronization is scanned and updated again (the version with the latest modification time is the current version). If the exclamation mark still appears after more than 2 hours, you can try the following operations:

Click on the avatar, log out of the current account, log in again and wait for the synchronization scan to complete to see if the exclamation mark still appears.

Click the "Sync" button in the left column, find the corresponding synchronization task in the synchronization task list, right-click "Reset this synchronization"

Manually check the cloud version of the file and the local version of the file to determine the current version you want. If the current version you want is the cloud version, download the file on the client, and then overwrite the file with the same name in the sync folder. If the current version you want is a local version, find the directory where the file is located on the client, manually upload the local file to the directory, and select "Upload as a new version"